Shipping and Returns
Shipping
How long after ordering is my order shipped?
We typically ship all orders within 1-3 business days.
Which carrier do you use?
To ensure timely and reliable delivery, LifeWell Goods partners with a network of trusted domestic and international shipping providers. The specific carrier used for your order is determined by several factors, including product availability, fulfillment location, and destination address. Because our products may be sourced from multiple fulfillment centers, orders may ship via different carriers depending on where the item is dispatched from. This allows us to optimize delivery times and maintain consistent service across all regions. Once your order has shipped, you will receive a confirmation email with tracking information, allowing you to monitor your shipment regardless of the carrier used. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
We ship all orders within 1-3 business days from when order is placed. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA - Within 6-12 business days - Areas of Hawaii and Alaska may take longer
- Canada - Within 6-12 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Can I pay extra to get my item quicker?
You can choose expedited shipping for faster delivery.
Shipping Insurance
Shipping insurance is offered at checkout. It's provided by Life Well Goods and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team at support@lifewellgoods.com.
Note: Shipping insurance is non-refundable once your order has shipped.
Cancellations/Exchanges/Returns/Refunds
Can I cancel or change my order?
Orders may be canceled within 1 hour of placement for a full refund. After 1 hour, orders enter processing and may not be eligible for cancellation. If an order has already shipped, it cannot be canceled. Once shipped, orders are considered in transit and are not eligible for cancellation or refund until delivery is completed. If you need to request a cancellation, please contact support@lifewellgoods.com as soon as possible.
My item is damaged/incorrect. What do I do?
If your order arrives damaged, incomplete, or you receive the wrong item, please contact our support team at support@lifewellgoods.com within 3 days of delivery so we can assist you. To help us resolve the issue as quickly as possible, please include the following information in your message: Your order number A description of the issue Clear photos of the item received Photos of the packaging and shipping label (if applicable) Providing photos helps our team verify the issue and work with our fulfillment partners to correct the problem quickly. Resolution Process Once we review the information provided, our team will determine the appropriate resolution. Depending on the situation, this may include: Sending a replacement item Shipping any missing items Providing instructions for returning the incorrect item if necessary Reporting Timeframe Requests for damaged, incorrect, or missing items must be submitted within 3 days of delivery. Requests submitted after this period may not be eligible for replacement or reshipment. Return Authorization If a return is required, our support team will provide return authorization and instructions before the item is sent back. Unauthorized returns may not be accepted.
Defective Product Policy
If you believe your product is defective or not functioning properly, please contact our support team at support@lifewellgoods.com within 30 days of delivery. When submitting a request, please include: Your order number A description of the issue Photos or video showing the problem (if possible) Our support team may also ask you to confirm that the device has been properly charged, assembled, and cleaned according to the operating instructions, as many operational issues can be resolved quickly through troubleshooting. Troubleshooting Requirement Before approving a return or replacement, customers may be asked to complete basic troubleshooting steps provided by our support team. These steps help determine whether the issue is related to device operation, maintenance, or an actual product defect. Return Inspection Process If a product is believed to be defective, we may request that the item be returned for inspection. Once the returned item is received and evaluated by our team, we will determine the appropriate resolution. If the product is confirmed to be defective, we will provide one of the following remedies: Replacement product, or Full refund to the original payment method Refund Conditions Refunds for defective items can only be issued after the returned product has been received and inspected. Products that are inspected and found to be functioning normally or improperly used may not qualify for a refund. Hygiene & Safety Notice For hygiene and safety reasons, certain health and respiratory devices may not be eligible for return if they have been used or contaminated, unless the product is confirmed to be defective. Return Authorization Products must receive return authorization from our support team before being sent back. Unauthorized returns may not be accepted. Refund Without Return Refunds cannot be issued for products that have not been returned, unless otherwise approved by our support team.
Can I return my purchase?
Due to the hygienic and personal-use nature of respiratory devices, used products cannot be returned. Change-of-mind returns are accepted only if the item is unused and in original condition. To qualify: Return request must be submitted within 30 days of delivery. Return authorization must be approved in advance. Item must show no signs of use, wear, or operation. All original components, accessories, and packaging must be included. Customers are responsible for return shipping costs. Approved change-of-mind returns are subject to a 20% restocking fee to cover inspection, processing, and handling. Returns must be sent to our U.S. business address as provided during the return authorization process. All returned items are inspected upon receipt. If an item shows signs of use or missing components, it will not qualify for refund and will be returned to the customer at their expense. Unauthorized returns will not be accepted or refunded.
Incorrect Address Policy
Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided and the order has already been shipped, Life Well Goods cannot be held responsible for packages delivered to the address entered at checkout. If a package is returned to us and received due to an incorrect address, the customer may choose to pay for reshipping or receive a refund minus shipping costs.