Shipping and Returns
Shipping
How long after ordering is my order shipped?
We typically ship all orders within 1-3 business days.
Which carrier do you use?
To ensure timely and reliable delivery, LifeWell Goods partners with a network of trusted domestic and international shipping providers. The specific carrier used for your order is determined by several factors, including product availability, fulfillment location, and destination address. Because our products may be sourced from multiple fulfillment centers, orders may ship via different carriers depending on where the item is dispatched from. This allows us to optimize delivery times and maintain consistent service across all regions. Once your order has shipped, you will receive a confirmation email with tracking information, allowing you to monitor your shipment regardless of the carrier used. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
We ship all orders within 1-3 business days from when order is placed. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA - Within 6-10 business days - Areas of Hawaii and Alaska may take longer
- Canada - Within 6-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Can I pay extra to get my item quicker?
You can choose expedited shipping for faster delivery.
Shipping Insurance
Shipping insurance is offered at checkout. It's provided by Life Well Goods and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team at support@lifewellgoods.com.
Note: Shipping insurance is non-refundable once your order has shipped.
Cancellation & Exchanges
Can I cancel or change my order?
Orders must be cancelled strictly within 1 hour of being placed for a full refund to be processed. After this, there is a possibility the order has been dispatched and therefore cannot be cancelled or refunded. Contact us at support@lifewellgoods.com to check.
My item is damaged/incorrect. What do I do?
If you require a replacement due to a manufacturing error/damage and can provide proof, contact us within 3 days of delivery at support@lifewellgoods.com.
Can I return my purchase?
For change-of-mind returns, customers are responsible for shipping costs plus a 30% restocking fee. Contact us within 30 days of delivery.